Refund & Return Policy

At GBHonda.com, we strive to ensure customer satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help. Please read our Refund & Return Policy carefully to understand your rights and our processes.

1. Return Eligibility

Products can be returned within 7 days from the date of delivery.
To be eligible for a return, the product must be:
- Unused and in the same condition as when you received it
- In its original packaging with all labels, tags, and accessories intact
- Accompanied by the original receipt or proof of purchase
Certain products, such as batteries and motor oils, may not be eligible for return once opened due to safety and regulatory reasons.

2. Non-Returnable Items

We do not accept returns for the following:

Opened or used motor oils
Batteries once removed from packaging
Any products marked as “Final Sale” or “Non-Returnable” during the purchase process

3. Return Process

Contact Us: To initiate a return, please contact our Customer Support at 03445964732 or info@gbhonda.com. Provide your order number, reason for the return, and any other relevant information.
Return Authorization: Once your return request is reviewed and approved, you will receive a Return Authorization Number and instructions on how to send the item back.
Shipping: You are responsible for the shipping costs to return the item. We recommend using a trackable shipping service to ensure the safe return of your product. GBHonda.com is not responsible for lost or damaged items during return transit.

4. Refunds

Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. We will notify you of the status of your refund after the inspection.
If your return is approved, a refund will be processed to the original payment method within 7-10 business days. The refund amount will exclude any shipping fees incurred during the original purchase or return process.
In case of a canceled order, refunds will only be issued if the product has not yet been shipped.

5. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need to exchange a product for the same item, please contact our Customer Support.
Exchanges will be subject to product availability. If the requested item is out of stock, we will issue a refund instead.

6. Damaged or Defective Products

If you receive a damaged or defective product, please report it within 48 hours of delivery. Provide us with a detailed description and, if possible, photos of the damage.
We will arrange a replacement or refund for damaged or defective items at no extra cost to you.

7. Cancellations

Orders can be canceled before they are shipped. If you wish to cancel your order, please contact our Customer Support as soon as possible.
If your order has already been shipped, the standard return process will apply.